Location: Accra, Ghana

Company: African Land

Employment Type: Full-Time | Mid-Level | Customer Experience

About the Role

African Land is seeking a proactive and empathetic Resident Relations & Engagement Officer to serve as the primary liaison between tenants and property management teams. Based in Accra, this role is key to enhancing tenant satisfaction, resolving issues promptly, and supporting a strong sense of community within our residential and commercial properties.

The ideal candidate will have excellent communication and conflict-resolution skills, a service-driven mindset, and a passion for building lasting tenant relationships in a professional real estate environment.

Key Responsibilities

• Serve as the main point of contact for tenants regarding inquiries, complaints, maintenance requests, and service feedback.

• Track and manage resolution of tenant issues in coordination with facilities, security, and administrative teams.

• Monitor and report on tenant satisfaction, retention indicators, and recurring issues.

• Coordinate move-in and move-out processes, including orientation and feedback collection.

• Support the enforcement of lease policies, house rules, and community standards.

• Plan and assist in organizing resident engagement events and initiatives.

• Maintain detailed records of tenant communications, service logs, and follow-up actions.

• Collaborate with leasing, billing, and amenities staff to ensure consistent communication and high service quality.

• Escalate complex or sensitive matters to senior management with proper documentation.

Qualifications

• Bachelor’s degree in Communications, Business Administration, Property Management, or a related field.

• Certification in customer service, tenant management, or public relations is an advantage.

Experience

• 3–5 years of experience in tenant relations, customer experience, or property management support.

• Previous experience in residential real estate, serviced apartments, or facility management settings is preferred.

• Familiarity with tenant service software or CRM platforms is a plus.

Skills & Competencies

• Excellent verbal and written communication skills.

• Strong interpersonal and conflict-resolution abilities.

• Professional demeanor and strong emotional intelligence.

• Organizational skills and attention to follow-up.

• Ability to handle sensitive tenant matters with discretion and neutrality.

Why Join African Land?

African Land is committed to providing quality housing and service excellence. As a Resident Relations & Engagement Officer, you’ll play a key role in creating positive living experiences, fostering trust, and contributing to long-term community satisfaction in our developments.