Job Description:
We are seeking a professional and dedicated Short-Term Rental Property Manager to oversee the daily operations of our short-term rental properties in Accra. This role involves managing guest experiences, maintaining property standards, coordinating with service providers, and ensuring a seamless operation of the rental business. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for hospitality.

Key Responsibilities:

1. Guest Management:
   • Handle all guest inquiries, bookings, check-ins, and check-outs professionally and promptly.
   • Provide exceptional customer service to ensure positive guest experiences and reviews.
   • Resolve guest issues or complaints effectively and efficiently.
2. Property Maintenance and Standards:
   • Conduct regular property inspections to ensure cleanliness, safety, and compliance with standards.
   • Coordinate with cleaning and maintenance teams to ensure properties are well-maintained and guest-ready.
   • Oversee inventory of supplies and amenities to maintain a high-quality guest experience.
3. Operations and Coordination:
   • Manage and update property listings on short-term rental platforms such as Airbnb, Booking.com, and others.
   • Monitor booking schedules, pricing, and occupancy rates to maximize revenue.
   • Collaborate with marketing teams to promote properties and attract guests.
4. Administrative Duties:
   • Maintain accurate records of bookings, payments, and expenses.
   • Handle contracts with service providers and vendors.
   • Ensure compliance with local regulations and tax requirements related to short-term rentals.
5. Communication and Problem-Solving:
   • Serve as the primary point of contact for guests, owners, and service providers.
   • Quickly address any emergencies, property issues, or guest concerns.
   • Provide regular updates to property owners on occupancy rates and performance.

Qualifications and Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).
• Proven experience in property management, hospitality, or a similar role.
• Familiarity with short-term rental platforms such as Airbnb and Booking.com.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of the Accra property and hospitality market is a plus.
• Proficiency in Microsoft Office Suite and property management software is advantageous.

What We Offer:

• Competitive salary with performance-based incentives.
• A dynamic and collaborative work environment.
• Opportunities for career growth within the company.
• The chance to contribute to the thriving short-term rental market in Accra.

How to Apply:
If you are passionate about hospitality and have a knack for managing properties, we would love to hear from you. Please send your CV and a cover letter to jobs@wigmoretrading.com, detailing your relevant experience and why you are the ideal candidate for this role. Join our team and help us deliver exceptional short-term rental experiences in Accra!