Will they answer as my company, or as Wigmore?
As your company — always. Your advisor works in your business's name, on your phone numbers and systems, following your tone and FAQs. To your customer, they're your support team; the fact that Wigmore employs and supervises them happens entirely behind the scenes.
Can I get cover outside my normal business hours?
Yes — out-of-hours support is available on request, which is one of the main reasons companies choose this over a local hire. Because pricing depends on exactly which hours and how much coverage you need, it's quoted rather than fixed: tell us the window you want covered and we'll price it. Overnight, weekend and follow-the-sun arrangements are all possible.
What phone and chat systems do you use?
Yours, wherever possible — your advisor works inside your existing phone system, live chat and helpdesk. Where you need capability you don't have, we bring advanced call technology: third-party numbers, call waiting, call-back systems, call recording and detailed call reporting, so you're never flying blind on what's being handled.
Part-time or full-time — which fits my volume?
Rough guide: if support is a steady trickle you just can't keep up with, part-time (20 hrs) usually covers it; if it's your primary customer channel or a high-volume queue, full-time (35 hrs) is the honest fit. Many clients start part-time and upgrade once they see the ticket data — a path we'll recommend over overselling you.
What if the advisor isn't the right fit?
Tell us early. We rebrief or swap in a different advisor at no cost, which resolves most fit issues within days — and because it's a monthly subscription, you're never locked in. The employment risk sits with us, by design.
How does billing and cancellation work?
Monthly subscription in USD, paid by card via our online store or by transfer against invoice. It runs month to month; stop or change with a message, and we confirm before any renewal. Out-of-hours cover, if you add it, is quoted and billed separately.
Service delivered as a monthly subscription per the package selected; hours per week as stated. Out-of-hours support is available on request and priced separately according to the coverage required. Advisors work within the client's systems and brand; advanced call technology available as needed. Bespoke and multi-advisor packages quoted on request. Prices in USD.
