Location: Accra, Ghana

Company: African Land

Employment Type: Full-Time | Guest Services / Property Operations

About the Role

African Land is looking for a customer-focused and well-organized Resident Amenities & Services Coordinator to manage and enhance the use of shared amenities across our residential developments in Accra. This role ensures that on-site facilities such as lounges, gyms, pools, co-working spaces, event rooms, and recreational areas are well-maintained, properly scheduled, and enjoyed by residents in a structured and service-oriented way.

The ideal candidate will be proactive, service-minded, and capable of managing facility bookings, resolving resident queries, and coordinating vendors or maintenance teams for amenity upkeep.

Key Responsibilities

• Manage the daily operations, cleanliness, and readiness of shared amenities and community spaces.

• Maintain amenity booking systems and coordinate resident reservations, events, or access requests.

• Serve as the main point of contact for amenity-related inquiries, support, and user feedback.

• Enforce community rules and usage guidelines to ensure fair and respectful use of all shared spaces.

• Coordinate with maintenance and cleaning teams to ensure timely servicing and setup of amenities.

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• Plan and support occasional community events or programs to foster tenant engagement.

• Keep inventory of amenity equipment, supplies, and maintenance needs.

• Provide front-line support during issues such as amenity equipment malfunctions or overcrowding.

• Prepare monthly usage reports and suggest improvements based on resident feedback and usage patterns.

Qualifications

• Degree or diploma in Hospitality Management, Customer Service, Facilities Management, or a related field.

• Training in concierge, guest services, or community coordination is an added advantage.

Experience

• Minimum 2–4 years of experience in customer service, hospitality, concierge, or residential services.

• Experience working in residential estates, serviced apartments, or hotel-style environments is preferred.

• Familiarity with booking systems or amenity management tools is a plus.

Skills & Competencies

• Strong interpersonal and communication skills with a focus on service excellence.

• Organized, proactive, and capable of managing multiple tasks or resident requests at once.

• Ability to remain calm under pressure and resolve conflicts professionally.

• Detail-oriented and tech-savvy with basic Microsoft Office or amenity management platforms.

• Professional demeanor with a positive and approachable attitude.

Why Join African Land?

African Land is reimagining the residential living experience in Africa. As a Resident Amenities & Services Coordinator, you’ll play a pivotal role in delivering high-quality lifestyle experiences and helping residents feel truly at home in our communities.