About Wigmore Trading

Wigmore Trading is a fast-growing company operating across multiple sectors including technology services, infrastructure, logistics, and digital platforms across Africa.

As part of our expansion strategy, Wigmore Trading is launching a telecommunications technology platform focused on modernising USSD and IVR services used by banks, telecom operators, and digital platforms.

The goal is to provide more reliable, scalable, and analytics-driven USSD and voice infrastructure, helping businesses deliver better customer experiences while reducing failed sessions and service interruptions.

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Role Summary

The Head of USSD & Voice Platform Services will lead the development and growth of Wigmore Trading’s USSD gateway and IVR platform solutions.

The role focuses on building resilient telecommunications infrastructure that supports high-volume USSD sessions, improves service reliability, and enables organisations to deliver faster and more efficient customer interactions.

This position requires a professional with strong experience in telecommunications infrastructure, USSD systems, IVR platforms, or telecom software solutions.

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Key Responsibilities

Product & Platform Development

• Lead the development of Wigmore Trading’s USSD gateway and IVR modernisation platform.

• Design systems that improve session reliability, menu responsiveness, and system scalability.

• Implement intelligent routing, caching, and analytics capabilities to improve service performance.

Telecommunications Integration

• Build integrations with telecom operators and network infrastructure providers.

• Ensure the platform can handle high-volume USSD sessions and voice service traffic.

• Support banks, fintech companies, and service providers using USSD and IVR channels.

Platform Operations

• Implement monitoring tools that track session success rates, latency, and customer experience metrics.

• Develop reporting dashboards that provide analytics on service usage and performance.

Business Development

• Build partnerships with banks, telecom operators, fintech companies, and digital service providers.

• Develop commercial models including per-session pricing, subscription platforms, and enterprise licensing.

• Expand the platform’s adoption across financial services and digital commerce sectors.

Compliance & Governance

• Ensure the platform complies with relevant telecommunications and financial service regulations.

• Maintain systems that support secure transactions, service authentication, and customer data protection.

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Requirements

Education

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Systems, or related field.

Experience

• 7+ years of experience in telecommunications infrastructure, USSD platforms, IVR systems, or telecom software development.

• Experience working with telecom operators, banking technology platforms, or digital service providers.

• Experience managing enterprise telecom platforms or telecom integration projects.

Skills

• Strong understanding of USSD and IVR technology platforms.

• Experience working with high-volume telecom traffic and system scalability.

• Strong product development and technical leadership capability.

• Ability to build partnerships with telecom operators and enterprise clients.

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Preferred Qualifications

• Experience working with telecom operators or telecom infrastructure providers.

• Familiarity with USSD gateway architecture and telecom signalling protocols.

• Experience launching telecom SaaS platforms or enterprise telecom software.

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Benefits

• Competitive salary and performance incentives.

• Opportunity to build and lead a telecom technology platform.

• Career growth within a fast-growing and diversified company.

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How to Apply

Interested candidates should submit their CV and cover letter to:

jobs@wigmoretrading.com

Please include “Head of USSD & Voice Platform Services – Lagos” in the subject line.